TRANSCREATE AI
Terms & Conditions
Effective date: 2026-09-08 · Version 1.0 (2026-09-08) · Applies to transcreateai.com and the Transcreate AI API
DRAFT TEMPLATE — this document is being reviewed by qualified counsel and any updates will be promptly communicated to our clients.
1. The Agreement
1.1 These Terms & Conditions ("Terms") are a contract between Ready-to-Publish Translations, LLC ("Transcreate AI," "we," "us") and the organization that registers an account ("Customer," "you"). By creating an account, clicking to accept, or using the Services, the person acting confirms they are authorized to bind the Customer.
1.2 The agreement between the parties consists of: any signed Order Form; the DPA; these Terms; the Subscription, Billing & Refund Policy; the Privacy Policy; and the Cookie Policy — in that order of precedence for any conflict, except that the DPA always prevails for data-protection matters.
1.3 The Services are offered to businesses only. You represent that you are acting for purposes of your trade, business, or profession. Where mandatory consumer law nonetheless applies to a user, nothing in these Terms limits rights that cannot lawfully be limited.
2. Definitions
"Services" — the Transcreate AI platform: AI-assisted translation and transcreation, campaign generation, brand and terminology management, Translation Memory, and optional professional human review. "Customer Content" — material you submit for processing and the outputs generated for you. "Customer Language Assets" — as defined in the DPA (your TMs, glossaries, brand-voice profiles, and derivatives; they are yours). "Workers" — the freelance linguists and project managers engaged by us to perform human review. "Users" — individuals you authorize under your account.
3. Accounts, Roles, and Access
3.1 Registration requires accurate organization and contact information, kept current. You are responsible for all activity under your account and for safeguarding credentials. Notify us promptly of suspected unauthorized use.
3.2 Your admins control roles within your organization (including viewer/editor roles, billing access, and the copy-approval setting). You are responsible for your role assignments. Where single sign-on is enabled for your domain, authentication is delegated to your identity provider and your IdP's lifecycle (e.g., deprovisioning) governs access.
3.3 Worker accounts are personal to the individual Worker, are governed additionally by the applicable contractor agreement, and grant access only to assigned work.
4. The Services; Human Review; Changes
4.1 AI processing. The Services generate translations, transcreations, and campaign copy using large language models. AI output is probabilistic: it may be inaccurate, incomplete, or unsuitable for a given purpose despite our quality controls. You are responsible for reviewing output before relying on it or publishing it. The Services do not provide legal, medical, financial, or other professional advice.
4.2 Human review. Where ordered, human review is performed by Workers who are independent contractors engaged by us. We are your sole contractual counterparty: we select, route, and manage Workers, and we are responsible for their work product under the Subscription, Billing & Refund Policy's remedies. No employment, agency, or partnership is created between you and any Worker, and you agree not to solicit Workers for direct engagement for twelve (12) months after their last assignment for you.
4.3 Model and provider changes. We choose the AI models and providers used to deliver the Services, and we may change them at any time to maintain the quality of output — that freedom is what lets us stay at the front of a market that moves faster than a contract term. We do not warrant that any particular model, model version, or provider will be used, and a change of model is not a degradation of the Services under §4.4 merely because it is a change. Because every such provider is a subprocessor, a change is made the way subprocessor changes are made: DPA Annex III is updated, and we notify your account administrators and the legal or data-protection contact you have nominated by email, with the notice period and the objection right set out in DPA §5.1.
4.4 Changes. We may improve or modify features of the Services. We will not materially degrade core functionality during a paid term without notice; if a change materially degrades the Services to your detriment, you may terminate the affected subscription and receive a pro-rata refund of prepaid unused fees.
5. Customer Content and Licenses
5.1 You retain all rights in Customer Content. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide the Services, exercisable by our authorized personnel (including Workers) and subprocessors under the DPA.
5.2 As between the parties, output generated for you — including reviewed output — is yours upon creation, subject to payment of the applicable fees. We make no claim to your brand assets. You acknowledge that AI-generated text may not be protectable by copyright in some jurisdictions and that similar output may be independently generated for others; what is protected as yours in all cases are your inputs, your Customer Language Assets, and your final edited materials.
5.3 You are responsible for having the rights to submit Customer Content and for its lawfulness. You will not submit content that infringes third-party rights, violates law, or — absent an executed BAA — contains Protected Health Information.
6. Acceptable Use
You will not (and will not permit anyone to): (a) use the Services to create or disseminate unlawful, defamatory, or infringing material; (b) attempt to breach tenant isolation, probe, scan, or test the vulnerability of the Services without written authorization; (c) circumvent rate limits, word metering, or access controls, or share credentials; (d) introduce malware or interfere with the Services' operation; (e) use the Services to build or train a competing machine-learning model, or scrape the Services; (f) resell or provide the Services to third parties as a service bureau except as expressly agreed in an Order Form; (g) misrepresent AI output as certified human translation where certification is legally required (e.g., sworn translation), unless the applicable human-review certification has been obtained; or (h) use the Services in violation of export-control or sanctions laws. We may suspend access for material violations, with notice and a chance to cure where practicable.
7. Fees
Fees, plans, the Word Bank, human-review pricing, invoicing, renewals, cancellations, refunds, chargebacks, and taxes are governed by the Subscription, Billing & Refund Policy. Undisputed invoiced amounts are due on the invoice's stated terms; we may suspend Services for amounts overdue by more than fifteen (15) days after a reminder.
8. Intellectual Property; Feedback
8.1 We and our licensors own the Services, including software, models we develop, interfaces, and documentation. No rights are granted except as stated in these Terms.
8.2 If you give us feedback or suggestions, we may use them without restriction or obligation; feedback never includes Customer Content or Customer Language Assets, whose use is governed exclusively by the DPA (including its no-training clause and the opt-out-able internal improvement program).
9. Confidentiality
Each party will protect the other's non-public information with at least reasonable care and use it only to perform under the agreement. This obligation survives termination for five (5) years; trade secrets are protected for as long as they remain trade secrets. Customer Content is additionally protected by the DPA.
10. Third-Party Services
Payments are processed by Stripe; AI inference and OCR are performed by the subprocessors listed in the DPA; transactional email is delivered via Postmark. Third-party terms apply to your direct relationship with those providers where relevant (e.g., your bank). We are responsible for our subprocessors as set out in the DPA.
11. Warranties and Disclaimers
11.1 We warrant that the Services will perform materially as described in the Documentation and that we will provide them with reasonable skill and care.
11.2 EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE, ERROR-FREE, OR SUITABLE FOR PUBLICATION WITHOUT REVIEW, OR THAT THE SERVICES WILL BE UNINTERRUPTED. Statutory warranties that cannot be disclaimed are unaffected.
12. Liability
12.1 NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
12.2 EACH PARTY'S TOTAL LIABILITY UNDER THE AGREEMENT IS CAPPED AT THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
12.3 The exclusions and cap do not apply to: death or personal injury caused by negligence; fraud; a party's breach of §9 (Confidentiality); Customer's payment obligations; Customer's breach of §6 (Acceptable Use); Customer's indemnity obligations under §13.2; or liability that cannot be limited by law (including under GDPR Art. 82 as allocated by the DPA).
12.4 Indemnities. Transcreate AI's total liability under §13.1 is capped at the amount determined under §12.2. §12.1 does not exclude damages, settlement amounts or costs that a party is required to pay to a third party under §13, whether or not those amounts would otherwise be characterized as indirect or consequential.
13. Indemnities
13.1 We will defend and indemnify you against third-party claims that the Services (excluding Customer Content and third-party models' output to the extent the claim arises from your inputs) infringe intellectual-property rights, and pay resulting damages finally awarded, provided you give prompt notice and reasonable cooperation and we control the defense. If the Services are enjoined, we may modify them, procure rights, or terminate the affected Services with a pro-rata refund.
13.1.1 Exclusions. We have no obligation under §13.1 to the extent a claim arises from: (a) Customer Content, Customer Language Assets, or instructions, prompts or materials you supply; (b) modification of the Services by anyone other than us; (c) combination or use of the Services with products, data or services we did not provide, where the claim would not have arisen but for that combination; (d) your continued use of the Services after we have notified you to stop and made a non-infringing alternative available at no additional charge; (e) use of the Services in breach of the Agreement or in violation of applicable law; or (f) your use of output that you knew, or reasonably should have known, infringed a third party's rights.
13.1.2 Sole remedy. §13.1 states our entire liability, and your exclusive remedy, for any claim that the Services infringe intellectual-property rights.
13.2 You will defend and indemnify us against third-party claims arising from Customer Content, your use of output in violation of law or these Terms, or your breach of §5.3 or §6.
14. Term, Suspension, and Termination
14.1 These Terms apply while you hold an account. Subscriptions run per the Subscription, Billing & Refund Policy.
14.2 Either party may terminate for material breach uncured within 30 days of notice. We may suspend immediately where necessary to protect the Services, other customers, or the law, giving notice and restoring access when the cause is resolved.
14.3 On termination: your export window, deletion timelines, and the survival of data-protection duties are governed by the DPA; accrued fees remain payable; sections that by nature survive (5, 8, 9, 11–13, 15–16) survive.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, United States of America, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The courts of the State of Delaware have exclusive jurisdiction, except that either party may seek injunctive relief anywhere and mandatory local jurisdiction rules prevail where they cannot be contracted away.
16. General
Notices: to Customer at the account owner's email; to us at hello@transcreateai.com and 902 Secor Rd, Toledo, Ohio, 43623 — email notice is effective on the business day after sending. Assignment: neither party may assign without consent, except to an affiliate or in a merger/asset sale, with notice. Force majeure: neither party is liable for delay caused by events beyond reasonable control (including cloud-provider or model-provider outages), provided the affected party mitigates. Subcontracting: we may use subprocessors and Workers per the DPA and §4.2. Severability, waiver, and no-third-party-beneficiaries clauses apply in their usual form. We may update these Terms with at least 30 days' notice for material changes; continued use after the effective date is acceptance, and if you object you may terminate and receive a pro-rata refund of prepaid unused fees.
17. Contact
hello@transcreateai.com · Ready-to-Publish Translations, LLC, 902 Secor Rd, Toledo, Ohio, 43623.